Jacksonville 904-899-5520
Tampa 813-544-CARE (2273)

We offer answers to our client’s most frequent home health questions

A Care Connection listens to our clients concerns and those of their caregivers. So, for your convenience, we have provided below answers to the most frequent questions we are asked.

Do I qualify for home care?
If you have a need for skilled care, a doctor’s order, and documented difficulty leaving home, you qualify for home care services.


How do I get a doctor’s order to obtain your services?
Let your doctor know you are interested in having A Care Connection Home Health provide services to you in your home. Then, your doctor will contact us to begin your care. You can also call our office if you need assistance or have any questions. We can facilitate obtaining the order from your doctor. Doctors within most specialties can refer patients to home care agencies, as can hospitals and skilled nursing facilities.


Do I have a choice in the agency that cares for me at home?
Yes! It is always your choice. You can choose any agency to care for you at home and it’s important to choose one you can trust and depend on. Your physician or hospital may make a recommendation, but the decision is yours. Be sure to choose an agency that is fully accredited, licensed, bonded, and insured. A Care Connection Home Health is fully accredited, licensed, bonded, and insured, and all of our employees have undergone extensive background checks and drug screenings. To learn more about the many ways we are able to serve you and meet your specific needs, check out our services.


Can I pay for services if my insurance does not cover them?
Yes. This is what we call Private Duty.. We can provide caregivers, homemakers, and certified nursing assistants to care for you at home for an hourly fee. If you have any questions about Private Duty, please schedule your complimentary consultation or call our office at 904-899-5520.


Can I still drive and receive skilled home care services?
Yes, but there are restrictions. According to Medicare guidelines, it must be physically or mentally taxing to leave the home. You are permitted to drive short distances infrequently for medically necessary trips to the doctor or pharmacy, for example. You may also attend religious services and still qualify for home care. If you drive long distances, frequently, or to work or social events, you do not qualify for home care under Medicare guidelines. If you have a unique situation, please speak to your physician or contact our office at 904-899-5520 for clarification.


I’m not that sick. Why does my doctor want me to have home care?
While we do care for patients who are very ill, the majority of our patients are in fair to good health, and we are working with them to make sure they maintain their health and independence for as long as is safely possible. Some patients are receiving therapy after a knee replacement. Some are receiving education on a new condition, diagnosis, or medication. And other patients are seeking our care to help heal a wound or reduce symptoms associated with an ongoing condition.


Who can I call if I have questions?
We are happy to assist you with any questions. Please contact us or call our office at 904-899-5520. We have a Registered Nurse on call 24/7 to help with urgent needs.


  • Private Duty

    Assistance with Personal Care, Meals, and Meal Prep, Mobility Assistance

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  • Physical Therapy

    Balance and Gait Training, Strength and Conditioning, Training to Improve Mobility

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  • Occupational Therapy

    Activities of Daily Living (ADL) Skills Training, Energy Conservation Skills

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  • Speech Therapy

    Swallowing Exercises, Articulation Exercises, Cognitive Retraining

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  • Medical Social Services

    Individual Counseling, Community Resource Support, Grief Counseling and Bereavement Support

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  • Home Health Aide Services

    Assistance with Personal Care, Light Housekeeping, Laundry Services, Meal Planning

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  • Skilled Nursing Care

    Comprehensive Clinical Assessment, Chronic Disease Management, Medication Management

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  • Set An Appointment

    Let us help you put careful thought into what’s best for your senior.

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  • Resources

    Helpful resources to help your family transition into home health care.

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  • Nassau County
  • Duval County
  • Baker County
  • Clay County
  • Flagler County
  • Volusia County
  • Saint John's County
  • Hardee County
  • Highlands County
  • Hillsborough County
  • Manatee County
  • Polk County
  • Pinellas County
  • Pasco County


A Care Connection – Jacksonville
1525A The Greens Way
Jacksonville Beach, Florida 32250
Phone: 904-899-5520
Fax: 904-899-5521


A Care Connection – Tampa
602 South Boulevard • Tampa, Florida 33606
Phone: 813-544-CARE (2273)


We are Medicare Certified

Jacksonville License #: HHA 299993754 License #: NR 30211781 Tampa License #: NR 30211989 License #: NR 30212038

joint Comission
  • 5 star agency highest quality rating medicare
  • HomeCare Elite 2017 Top Agency
  • HomeCare Elite 2016 Top Agency
  • HomeCare Elite 2015 Top Agency
  • HomeCare Elite 2014 Top 500 Agency
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